Our refund policy is designed to be fair and transparent. We aim to process all refund requests promptly and in accordance with our terms and conditions. Please review the information below to understand our refund process.

1

REFUND ELIGIBILITY

Membership fees are generally non-refundable. However, refunds may be considered in the following circumstances:
  • Medical conditions preventing gym use (with valid documentation)

  • Relocation outside our service area

  • Service cancellation by the gym
2

REFUND REQUEST PROCESS

To request a refund:
  • Submit a written request within 30 days of the issue

  • Provide supporting documentation if applicable

  • Allow 5-10 business days for processing
3

PARTIAL REFUNDS

Partial refunds may be provided on a pro-rata basis for:
  • Unused portions of monthly memberships

  • Prepaid packages with remaining sessions

  • Cancelled services before completion
4

NON-REFUNDABLE ITEMS

The following are non-refundable:
  • Registration fees

  • Personal training sessions already completed

  • Special event tickets

  • Merchandise and supplements
5

PROCESSING TIME

Refunds will be processed within 5-10 business days after approval. The refund will be issued to the original payment method used for the transaction.
6

CONTACT US

For refund inquiries, please contact us through our Contact page or visit our facility during business hours.

Important Notice

All refund requests are subject to review and approval. Please ensure you provide all necessary documentation and submit your request within the specified timeframes. For faster processing, please include your membership number and transaction details in your refund request.

Need Help With a Refund Request?

Our support team is here to assist you with any questions about refunds or to help process your refund request.

Contact Support

We are dedicated to helping you achieve your fitness goals through expert guidance, state-of-the-art equipment, and a supportive community environment...

Useful links

Support

Tips & Guides

Physical fitness may help prevent depression, anxiety
  • 3 min read
  • 20 Comment
Fitness: The best exercise to lose belly fat and tone up...
  • 3 min read
  • 20 Comment

Copyright © All rights reserved | B2 Fitness & Nutrition

+
Call Now